Hi There ! I'm Rafael Eller Solutions Architect AI Specialist WhatsApp Specialist Chatbot Specialist
About Me
About Me
Personal Info
Specialist in Chatbots and AI.
Always seeking to bring the most efficient solution that will bring the maximum
value possible with the least effort.
- First Name: Rafael
- Last Name: Eller
- Nationality: Brazilian
- Phone: +55 (31) 97359-1233
- Address: Belo Horizonte, Brazil
- Email: [email protected]
Experience
Education
Product Specialist - Banco PAN
2023 - present
Responsible for leading Banco Pan's entire digital channel
strategy, proposing architecture revisions and structuring
high-performance, high-results digital product management
processes.
Responsible for leading the innovation fronts as
interlocutor stakeholder with Meta (WhatsApp, Instagram),
OpenAi (GPT, Whisper, Dall-e) and Take Blip (Chatbots).
Actively participating in crisis management and containment,
ensuring that customers have clear and effective
communication with as little friction as possible.
Ensuring the evolution of digital products for automated
sales and customer service. Working in partnership with
Production Owners to unlock impediments, guide best
practices and propose solutions to highly complex problems.
Tech Leader - Take Blip
2023 - 2023
Leading a team of Tech Customer Success Managers managing
larger Take Blip customers. Developing the technical skills
of the team and ensuring operational efficiency and
scalability of the strategic account management operation.
Dealing with an extremely senior team due to the size of the
clients in their portfolios. Focusing on account evolution,
revenue growth and ensuring the success of the clients
always comes first.
Making tangible highly complex technical solutions and
guiding the client to the best path towards increasing
volume.
Actively participating in crisis management and containment,
ensuring that customers have clear and effective
communication with as little friction as possible.
Acting in the construction of a knowledge management process
for the team, training and technical performance evaluation.
Solutions Architect - Take Blip
2021 - 2022
Technical reference, partner with customers, sales and
several other Take Blip teams to craft highly scalable,
flexible and resilient architectures that address customer
business problems and accelerate the adoption of Take Blip
services.
In collaboration with sales, drive revenue growth across a
broad set of customers.
As a trusted customer advocate, the solutions architect help
organizations understand best practices around advanced
conversational solutions.
Creating new business models and new ways to solve problems
using chatbots. Proposing solution architectures to expand
the biggest accounts of the company, directly impacting the
company's revenue growth and customer success.
Software Engineer - Take Blip
2020 - 2021
Chatbots development for several segments of the national
industry, including smart contacts for a multinational
automaker in the automotive sector. These projects ensured
an expansion of the contact base, closer relationship with
the customer and high conversion of leads.
Using the Take Blip platform to build conversational flow,
integrated with cognitive services such as Watson, Dialog
Flow and MS QnAMaker. Integration with third party systems
through the implementation of REST APIs in C# / Asp.Net
Core.
Process automation using Python, Selenium, Pandas among
other technologies. To deliver as much value as possible to
the customer, in the shortest amount of time! "Work smarter
not harder".
Plugins development for the Take Blip platform. Web
interfaces using React JS, in order to bring the customer an
increasingly better experience in managing their smart
contact.
Software Engineering - Pontifical Catholic University of Minas Gerais
2019 - 2022
Productivity and Time Management - Conquer
2022
Communication and Public Speaking - Conquer
2021
4+
Years Experience
89+
Done Projects
77+
Happy customers
some cases
some cases
get in touch
get in touch
Feel free to drop me a line
If you have any suggestion, project or even you want to say Hello.. Please fill out the form below and I will reply you shortly.
Easy Learning
- Role : Founder
- Start Date : 02/11/2017
- End Date : 02/08/2021
- Used Technologies : php, html, css, javascript
